- Susan Duong
- NMLS #2116606
-
Company NMLS #
3821
-
-
Phone:
714-693-4157
-
Email:
SDuong@provident.com
-
Licensed in:
AZ, CA, CO, FL, GA, KY, MI, MN, MO, NC, NJ, OR, PA, SC, TN, TX, UT, VA, WA
-
Branch:
Monterey Park, CA
-
Susan grew up in Southern California and graduated from the University of California, Santa Barbara with a bachelor’s degree in business economics with an emphasis in accounting and a minor in sports management. Her curiosity in finance and affinity for helping others led her to pursue a career in the mortgage industry.
Susan joined Provident Funding in 2011 and started in the loan servicing division as a servicing analyst. Her attention to detail and drive for pursuing client service excellence propelled her promotion to the retail division, where she helped with lead assignment, lead generation, prescreening of loan applications, and underwriting. During the housing market crash in 2013, she leveraged her client service excellence to help the bankruptcy division with clients who were impacted and had filed for bankruptcy. She excelled in her new roles and was quickly advanced to a leadership role in the bankruptcy division, where she re-built the department from the ground up. She designed the entire training program, trained current and new members on her team, updated the policies & procedures, managed enterprise relationships with the attorney network, streamlined operations for her team by developing excel templates/programs, and working with developers to build new technology.
Susan’s success in redesigning and transforming the bankruptcy division led her back to where she first started at Provident Funding: the retail division. Now, she serves as a Mortgage Consultant. Having excelled in her various roles at Provident Funding, she understands the loan origination and loan servicing processes inside and out. She understands that obtaining a home loan is a massive undertaking that can be frustrating at times, and is dedicated to making the process as streamlined and transparent as possible for her clients. With her vast background and experience, she has a breadth of professional knowledge to answer any question and solve any problem.
In her free time, Susan enjoys spending time with her family, cycling, traveling and experiencing different cultures, trying new foods, and indulging in a nice bottle of wine. An avid sports fan, she also enjoys watching the Lakers, Dodgers, and [unfortunately] the Chargers (hopefully this is the year!).