The entire loan process was made painless by the excellent support I received from Fungai Mapfumo (Kevin). While My Loan Zone was helpful, I could not have successfully navigated it without Kevin’s help. Kevin was always available to answer questions, both via email and phone. He seemed to work late hours, as he often posted stuff to My Loan Zone late at night, which worked really well for me because I was most available to reply to requests late at night. In emails and speaking to Kevin over the phone, he was genuinely interested in making sure I understood the process, and made it clear the things I needed to do to complete the loan application. Without Kevin’s help, I would have dropped out of the process because of the confusion I was facing with outside parties. Kevin is truly old-school in that he treats the customers with respect and kindness, and makes sure to actually settle issues rather than tossing words at them. Kevin’s overall professionality made the difference for me with this loan.
Provident Funding has always been professional and attentive to my issues. While most institutions today, particularly financial institutions, continually lower their quality of customer service, Provident Funding seems to increase theirs. I’m guessing this is due to the fact you hire individuals such as Kevin. I’m pretty sure I have a case of PTSD from calling financial institutions because of the many rude, untrained, and uneducated individuals working at the call centers. This has never been the case with Provident Funding. In my ten years of being associated with them, I’ve never had even a small issue.
Thanks! You’re doing it right.