Are you having trouble making your payments?
Provident Funding is proud to offer assistance and help borrowers stay
on track with their mortgage. Below are the repayment solutions you may be eligible for.
A forbearance is a temporary postponement of your regularly scheduled mortgage payments.
It can be a partial forbearance, in which you are still required to make a reduced monthly
payment, or a full forbearance, where the entire payment is put on hold.
A forbearance is most helpful in providing temporary relief for sudden, unexpected hardships
that are expected to be resolved in less than a year. A common example is a natural disaster,
in which the property requires repairs, and there may be a delay in receiving insurance
A repayment plan allows a borrower who has fallen behind on their payments to make
an increased payment for a designated amount of time. The additional amount included
with the payment goes towards the missed payments until the loan is paid current.
Repayment plans do not provide payment relief; however, they do provide a way to help
delinquent borrowers become current without having to fully reinstate the loan in
one lump-sum payment.
A repayment plan may be appropriate if you were unable to pay for a short period
of time due to an unforeseen circumstance and cannot afford to pay all of the
missed payments at once in order to bring the loan current immediately, but
can afford a slightly higher monthly payment each month.
A loan modification brings your account current by adding past due interest and
escrow payments to the unpaid principal balance and re-amortizing your payments
over a new term, and results in a permanent change to one or more of the terms
in your mortgage agreement.
In order to be considered for a loan modification, you must be able to document a
qualifying hardship that has or will impair your ability to maintain the original
terms of your contract over a long-term or permanent basis. You must also be able
to document your ability to afford the new modified payment.
A loan modification may result in a temporary or permanent change of interest rate,
an extension of your loan term, and/or an increase in the principal balance of your
loan to account for any missed payments and arrearages. Certain government-backed
loans may also be eligible for a principal forbearance. A trial period may also be
A short sale allows a borrower to sell their property even if the proceeds from
the sale will not fully satisfy the mortgage debt.
In order to pursue a short sale, you must list your property with a qualified real
estate agent and receive an offer from an unrelated third party. You may be required
to make a cash contribution or sign a promissory note for all or some portion of the
mortgage debt in order for the sale to be approved.
A deed-in-lieu of foreclosure is a last resort option in which you voluntarily sign
over the deed to the property.
In order to be considered for a deed-in-lieu, you must first pursue a short sale
by listing the property for sale at market value with a realtor for an extended
period of time.
A deed-in-lieu of foreclosure requires a multi-step evaluation process including
interior inspection of the subject property. For these reasons, a deed-in-lieu
request must be made no less than 37 days prior to a previously scheduled foreclosure
If a complete Mortgage Assistance Application with supporting documents is received
less than 37 days prior to a scheduled sale date, we will be unable to accommodate a
deed-in-lieu of foreclosure, but may be able to evaluate other alternatives to
Payment assistance options are determined on a case by case basis. To determine eligibility,
you may be asked to provide documentation such as bank statements, pay stubs, income tax returns,
and your expectations for future income. You may also need to provide us access to your property
to determine the current property value. Any existing foreclosure action will not be stopped
unless a workout option is agreed to and finalized by all parties. All fees and charges incurred
must be paid but may be included in the workout option.
How to apply for payment assistance
Log in to your online account, select your loan, and go to the Forms page. You can download a
Mortgage Assistance Application, complete the application and upload it directly to your account.
To discuss your loan status and available payment assistance options, call
1-800-696-8199 Option 4.
If you have already submitted a Mortgage Assistance Application, you can get status updates in real
time on the Mortgage Assistance page in your online account.
Are you experiencing a hardship related to the COVID-19 outbreak?
If COVID-19 has caused job loss, income reduction, sickness or other issues, you may be eligible
for payment assistance options, including a forbearance plan. Please read our
COVID-19 FAQs and visit
the COVID-19 Assistance page in your online account for further information.
You may also be eligible for state assistance through the Homeowner Assistance Fund (HAF). For more information on your state’s HAF program, please visit the
National Council of State Housing Agencies website and the
US Department of the Treasury HAF website.
If you would like to contact a credit counseling agency, call the Department of Housing and Urban
Development (HUD) at 1-800-569-4287. HUD can provide you with the name and address of the local
HUD-approved counseling agency.
Properties in New York City (New York, Kings, Queens, Bronx or Richmond Counties): Language access
services, including interpretation and translation, may be available. Please notify us if you have a
preferred language other than English. A translation and description of commonly-used debt collection
terms is also available in multiple languages on the NYC Department of Consumer Affairs website,
Properties in Washington: If your property is located in the state of Washington, you may contact the
Department of Financial Institutions, the Washington State Bar Association, or the statewide civil legal
aid hotline for possible assistance or referrals at 1-877-894-HOME (4663).