CONTACT US

New Loan Center

Call now and speak with a Mortgage Consultant about our industry-leading rates for Purchase and Refinance loans: Toll-free number: 1-888-547-4050

Business Hours: 7:00 AM to 5:00 PM PT Mon-Fri

Loan Servicing Center

To reach our loan servicing department, call us today. Toll-free number: 1-800-696-8199

Business Hours: 5:00 AM to 5:00 PM PT Mon-Fri


Having trouble making your monthly mortgage payments?

It is important that you contact us as soon as possible. If you are having difficulty making your payments, call toll free: 800-696-8199, Option 4. Representatives are available 5:00 AM to 5:00 PM PT Mon-Fri.

Mailing Address

To mail correspondence to our Loan Servicing Center, please use the following address:

Provident Funding Associates, L.P. - Loan Servicing
P.O. Box 5914
Santa Rosa, CA 95402-5914

To mail your monthly mortgage payment to Provident Funding, please use the following address:

P.O. Box 513738
Los Angeles, CA 90051-3738
(Please be sure to include your payment coupon with the payment.)

If you do not have a coupon book, please click here to "MAKE A PAYMENT" online


To fax Tax information and general correspondence to our Loan Servicing Center, please fax to 707-547-4078

To fax insurance information to Provident Funding, please fax to 707-547-4081

To file a complaint, please use the following address:

Provident Funding Associates, L.P. - Customer Service
P.O. Box 5914
Santa Rosa, CA 95402-5914

Written complaints will be reviewed within 5 business days of receipt and a formal response will be provided within 30 days of receipt. For expedited service, you may call (800) 696-8199 to speak with a customer service representative.